These Terms and Conditions govern the use of services provided by AMR Detailing ("we," "us," "our") for car detailing services. By booking, using, or engaging with our services, you ("Customer," "you," "your") agree to comply with and be bound by the following terms:
1. Services Provided
We offer a range of car detailing services including, but not limited to:
- Exterior washing
- Interior cleaning (vacuuming, upholstery cleaning, etc.)
Services may be customized upon request. Details of the specific services will be outlined at the time of booking.
2. Booking and Appointments
- Online/Phone Booking: Customers must book an appointment online or over the phone. A valid email address or phone number are required for confirmation.
- Confirmation: A confirmation email or text will be sent to confirm your booking.
- Rescheduling or Cancellation: Cancellations or rescheduling must be done at least 24 hours prior to the scheduled appointment. Cancellations made after this time may incur a cancellation fee.
- Late Arrivals: If you are late to your scheduled appointment, we may not be able to complete the full service, and no refund will be issued.
3. Payment Terms
- Pricing: The price of services will be provided upfront during the booking process and may vary depending on the size and condition of the vehicle.
- Payment Methods: Payment can be made via cash, credit/debit card, or other methods as accepted by us.
- Additional Charges: Any additional services requested during the appointment or deemed necessary by the technician may incur additional charges.
- Refund Policy: No refunds will be issued once the service has been completed, except in the case of defective service or mutual agreement on issues. Refund requests for dissatisfaction with services must be made within 7 days of completion.
4. Customer Responsibilities
- Access: You must ensure that your vehicle is accessible and parked in a suitable location for detailing.
- Valuables: We are not responsible for lost or damaged items left inside your vehicle. We recommend that you remove all personal items, valuables, and documents from your vehicle before the service.
- Pre-Service Condition: Please inform us of any pre-existing conditions on your vehicle (e.g., previous damage, unique cleaning needs). We cannot be held liable for any pre-existing damage or issues that become apparent during detailing.
- Post-Service Care: After detailing, we recommend avoiding rain or washing the vehicle for at least 24 hours to allow for the best results.
5. Liability
- Damage: While we take great care in providing our services, AMR Detailing will not be liable for any pre-existing damages or conditions of the vehicle. We are also not responsible for any damage caused by defects or wear that may become visible during the detailing process.
- Personal Injury: AMR Detailing is not responsible for any injury, loss, or damage that may occur on the premises or during the provision of services unless caused by our negligence.
6. Service Limitations
- Weather Conditions: We reserve the right to reschedule appointments due to severe weather conditions that may impact the safety or quality of our service.
- Vehicle Types: While we service most vehicle types, we may decline to detail certain vehicles due to size, accessibility, or other practical considerations.
- Service Scope: Some services, such as paint correction or deep stain removal, may not fully restore a vehicle to its original condition if the damage is too severe.
7. Privacy and Data Protection
- Customer Information: We respect your privacy and will handle all personal data provided during the booking process in accordance with applicable privacy laws. Personal information will not be shared with third parties without your consent unless required by law.
- Marketing: By booking our services, you consent to receive promotional emails and updates from us. You may opt-out at any time by following the unsubscribe instructions provided in the email.
8. Force Majeure
We will not be held responsible for any delays or failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, acts of terrorism, government actions, or labor disputes.
9. Amendments
We reserve the right to update, modify, or amend these Terms and Conditions at any time. Changes will be communicated to customers through the provided contact information.
By engaging with AMR Detailing for car detailing services, you confirm that you have read, understood, and agree to abide by these Terms and Conditions. Thank you for choosing AMR Detailing for your car detailing needs.